Refund & Cancellation Policy

1. Free Trials & Promotions

We may offer free trials, promotional credits, or pilot access ("Trials") from time to time. Trials are for evaluation purposes only and may be limited by features, time, or usage. No payment details are required for some Trials; where payment details are required, you authorise us to charge the applicable subscription fee at the end of the Trial unless you cancel before the Trial ends.

Promotional codes (for example, launch or pilot codes) are non-transferable, may not be combined with other offers, and may be cancelled or modified at our discretion.

2. 30-Day Money-Back Guarantee

We want you to be satisfied with RILLA Shield. If you are not happy with your paid subscription for any reason, you may request a full refund within 30 days of the relevant order or renewal date. This applies to subscription fees only and does not apply to third-party processing fees, overage charges, or amounts already paid to fraudsters or third parties.

3. How to Request a Refund

To request a refund, email us at info@rillashield.com.au with your account details, the relevant invoice or order number, and the reason for the refund. Refund requests are typically reviewed within 2 business days.

Approved refunds are processed back to the original payment method. Depending on your payment provider, refunds may take 5–10 business days to appear on your statement.

4. Cancellation

You can cancel your subscription at any time through the billing settings in your account, or by emailing info@rillashield.com.au. Cancellations take effect at the end of the current billing period. You will retain access to paid features until the end of that period.

If you cancel during a Trial before it converts to a paid subscription, you will not be charged.

5. What Happens After Refund or Cancellation

When a refund is issued or a subscription ends, your paid subscription will be cancelled and your account may revert to a free or limited plan. Your data will remain available for a reasonable export period and will then be deleted or anonymised in accordance with our Privacy Policy.

6. Contact Us

If you have questions about refunds, billing, or cancellation, contact us at info@rillashield.com.au.