Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") govern your access to and use of the RILLA Shield website, applications, and services (collectively, the "Service"), operated by Rilla Shield ("we", "us", or "our").

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service. If you are using the Service on behalf of a business, you represent that you have authority to bind that organisation.

2. Our Services

RILLA Shield provides AI-powered decision-support tools for tradespeople, builders, and construction businesses, including:

• RILLA Shield — invoice, email, and payment fraud risk detection
• RILLA Scan — AI-assisted building defect identification and reporting

Our Service is decision-support only. It does not constitute legal, financial, accounting, engineering, or trade advice. You must always verify findings with qualified professionals before paying invoices, undertaking repairs, or relying on reports for contractual or compliance purposes.

3. Account Registration & Security

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must notify us immediately of any unauthorised access.

4. Acceptable Use

You must not use the Service to:

• Commit fraud, engage in scams, or facilitate unlawful activity
• Upload content you do not have the right to use or that infringes intellectual property rights
• Interfere with or disrupt the Service, servers, or networks
• Attempt to reverse engineer, scrape, or probe the Service
• Send spam, phishing, or malware through or to the Service
• Use the Service to generate or distribute illegal content, deepfakes, hate speech, or malware

We reserve the right to remove content, restrict outputs, and suspend accounts that violate these rules.

5. AI-Generated Outputs

RILLA Shield uses artificial intelligence to analyse inputs and generate risk scores, defect reports, and recommendations. You acknowledge that:

• AI outputs may be inaccurate, incomplete, or unsuitable for your specific situation
• You are solely responsible for your prompts, uploads, and how you use the outputs
• You must have the right to upload any content you submit to the Service
• Outputs are not a substitute for professional advice from licensed trades, engineers, accountants, or lawyers

6. Intellectual Property

We retain all ownership of the Service, software, documentation, branding, and underlying technology. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable licence to use the Service for your internal business purposes within the scope of your selected plan.

You retain ownership of content you upload. You grant us a limited licence to host, process, and analyse that content solely to provide the Service to you.

7. Payments, Subscriptions & Refunds

Subscriptions are billed monthly in advance. All prices are in Australian Dollars (AUD) and exclude GST unless stated otherwise.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. For payment, billing, tax, cancellation, and refund mechanics, please refer to Paddle's Buyer Terms.

We offer a 30-day money-back guarantee. If you're not satisfied, you can request a full refund within 30 days of your order date via paddle.net or by contacting us at info@rillashield.com.au.

8. Service Level

We do not guarantee that the Service will be uninterrupted, error-free, or completely secure. The Service is provided on an "as is" and "as available" basis. We may perform maintenance, updates, or changes that affect availability.

9. Suspension & Termination

We may suspend or terminate your access if you materially breach these Terms, fail to pay subscription fees, pose a security or fraud risk, or repeatedly or seriously violate our policies. Upon termination, your right to use the Service ceases immediately. You may export your data before termination; after a reasonable grace period, we may delete your account data.

10. Warranties & Disclaimers

To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will meet your specific requirements or that outputs will be accurate or reliable for your purposes.

11. Liability

To the extent permitted by law, our aggregate liability for any claim arising from or relating to the Service is limited to the total fees you paid to us in the 12 months preceding the claim. We are not liable for indirect, consequential, special, or punitive damages, including loss of profits, data, goodwill, or business interruption. Nothing in these Terms excludes liability for fraud, death, or personal injury where required by law.

12. Indemnity

You agree to indemnify and hold us harmless from any claims, damages, or costs arising from your content, your unlawful use of the Service, or your breach of these Terms.

13. Governing Law & Disputes

These Terms are governed by the laws of New South Wales, Australia. Any dispute arising from these Terms or the Service will be subject to the exclusive jurisdiction of the courts of New South Wales.

14. Assignment & Force Majeure

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights in connection with a merger, acquisition, or sale of assets. Neither party will be liable for failure to perform due to events beyond reasonable control.

15. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance.

16. Contact

Questions about these Terms? Contact us at legal@rillashield.com.au.